Director of Business Process Management - Professional Services

Job Purpose: As a member of the extended Global Professional Services leadership team, this role manages a team of globally located Business Process Management (BPM) and Pegasystems Rules Process Commander (PRPC) experts. These experts own the following strategic KPA’s of the Pegasystems’ Customer messaging and implementation best practices. The role focuses on the development of organizational competency in our Professional Services delivery organization and our Customer’s PRPC development centers to drive BPM Adoption through establishment of Centers of Excellence (CoE) and/or Competency Centers.

KPA’s, Roles and Responsibilities:
• Implementation Methodology- Owns the continued development of Pegasystems official agile implementation methodology. This methodology is derived from industry standard methodologies including RUP and SCRUM. The ideal candidate will manage the internal team of practitioners that:
o Create and deploy all methodology based artifacts
o Field support inquiries from Pegasystems’ Professional Services and Customers
o Subject matter expert for product management
• Enterprise Best Practices- Is responsible for development and customer implementation of best practices to drive application quality, enterprise reuse and Customer BPM adoption focusing on:
o Reference Architecture(s)
o Security and user provisioning
o Deployment and solution strategies
o User experience
• Technology Adoption- Through the creation of CoEs, this role will lead a team that supports our Customers to create the following roadmap to BPM adoption and maturity:
o Vision: Establish the charter of Customer CoE’s to position their organizations to maximize revenue, align IT with business imperative and improve IT performance
o Strategy: Engineer and operationalize an effective BPM CoE model that delivers a competitive advantage for Pegasystems Customers
o Tactics: Define development lifecycle milestones which provide tangible evidence realizing the return on investment (ROI)
o Implementation: Structure and scope each phase of the BPM CoE development lifecycle including deployment, methodology, staffing and training, shared services, standards and compliance
o Maturation: Continue support as a federated CoE model develops across the enterprise
• Build the Pega Business
• Manage a team of experts
• Partner with Sales AE’s within existing accounts and across new pursuits
• Financial management
• Industry Thought Leadership (cross industry best practices)
• Partner Success
• Success in influencing the adoption of Pega Expertise and Learning (DCO, SmartBPM, RUP, Agile, SCRUM etc…)
• Senior/Executive Relationship Building
• Strategic & Organizational Agility
Education and Experience Requirements:
• BA/BS required
• Demonstrate expertise in implementing Enterprise solutions is required
• 50 -75% Travel required – travel to and work on customer/other sites
• Minimum 15 years in service delivery role(s)
• 10 years of experience managing teams
• Candidates that established BPM Practices, CoEs or Competency center programs are preferred
• PRPC CSA Certification within 6 months of joining Pega
• Methodology Black Belt (BB) certification within 6 months of joining Pega.


Travel Requirements:
0 Minimal, infrequent travel
0 25% travel
1 50 to 75% - travel to and work on customer/other sites
0 More than 75% travel