Susan Hand
Sue Hand
Boston Recruiter
Professional Summary:
Innovative talent
management professional with client focus and success in a broad range of
organizations. Leader in creating best
employment practices, staffing innovation, competency development, motivating
and developing highly productive teams, use of technology and building high
quality talent management strategies.
Experience:
Developed offshore and onsite team of 5 recruiters that outperformed any
year on record. Created sourcing model,
talent map, community and candidate experience strategy with reusable,
automated framework model. Developed metrics
to track quality of hire, channels of source, and recruitment brand. Promoted employee referral program that
increased results by 125% in first three months.
Staffing
and Technical Consulting 10/07
– 9/12
Digitas (former employer), Brand and CMS
recruiting for NYC short contract (8/22/12 – 9/24/12)
Pegasystems, BPM Solution Company, Short term talent
acquisition for SVP level COE (6/2011 - 8/2011)
UST-Global, Workforce Planning, Recruit as a demand case
strategy for IPO Aliso Viejo CA (3/2010 - 5/2011)
Microsoft (through
Collabera), Contract Recruitment for
Virtual Applications (2009 - 3/2010)
The
Mathworks, SR. Technical
Recruiter, Global Recruitment Natick, MA 01760 (3/08 – 2009)
This was a Perm role
direct engagement for new go to market talent strategy in China, Japan, for
Signal Processing IOS, embedded, and niche roles. Cited as highest producer of quality hires.
Utopia Solutions,
HR Director, Mercury Interactive Start up, HP buy out of QA Consulting(10/07 -
2/08)
Microsoft,
MSN, Redmond, WA 98052 3/06
– 9/07
Sr. Staffing (technical)
promoted to Recruitment Lead within 5 months
·
Promotion after 5 months
and an exceeded rating for most impactful recruiting pipeline and process
·
Received the One HR
Award (granted by HR Business Partners, Client and Recruitment Staff for
collaboration), Most Valuable Player Award for MSN and Staffing Consultant of
the Month(s), 100% survey participation & highest results of candidate and client management survey
·
Led project that
resulted in an increased diversity candidate pool and interview teams by 8%
·
Cited as Industry Expert
for Standard & Poor’s -providing insight on Industry Trends
·
HR Strategy, assisted in
building outreach for Recruitment, Generalist and HR Business Partners-
resulted in quality succession planning, and increased retention by 30%
·
Created a network for
sharing candidates and ideas to help navigate the waters of Microsoft resulting
in reduced cost and time to fill. Note:
Average hire fill time of less than 20 days
·
Mentored team of
recruiters, staffing associates, contractors on sourcing and immigration that
was cited as most highly productive staffing team in 2007.
·
Designed and Coached
Division Recruiters and Hiring Managers on gathering metrics to support
strategy
Getronics,
IT Services Company, Billerica, MA 11/04
– 3/06
Sr. Global Staffing/Business
Partner, Sr. Technical
Staffing Consultant
·
Sourced, volume quality
talent for clients (quality hires for Chevron, Government, Monster and Deutshe
Bank resulted in increased client revenue). Placed over 50 job openings per
month.
·
Awarded recognition as
recruitment team and contributed to technology nomination for most creative use
of technology by the ERE network.
·
HR Director for Patni
(India) - 2 months in 2005 Interim placement in India and Cambridge MA. Built out a team of in India (Mumbai and
Pune), and managed a global team at Patni Computer Systems (US)
·
Workforce planning and
negotiation resulted in decreased cost of immigration, reduction in benefit
costs, relocation, legal, compensation. Created a team in India, Mumbai, and
Pune.
Consulting
(Pappas and Pappas & Direct), Boston, MA 11/99
– 11/04
·
Gryphon Networks, Director of HR and Staffing for start- up
(online new to market product) - Created recognized benefits programs including
progressive performance plan, stock options, and compensation model. Recruited individually
hiring 75 employees in three months, sourcing from passive candidate pools,
opportunistic sales hires, and competing technology companies. Resulted in award of options for services
provided. (Over a year). Team of 8
reports.
·
Home Depot, H.R. manager of 3 regional stores, created community plan for staffing,
hiring and training.
·
Giga Research Company (Forrester)- Contract Recruiter: Technology Research Firm
(Direct Consultant-Staffing 3 months) Exceeded hiring goals for hires (over 30
hires in three months)
·
Jewish Memorial Hospital (Direct—HR Manager): Change Management
initiative and HR Manager Benefits. Completed assessment of motivating factors,
performance measurement, and customer service initiatives. 360 feedback, OD and
succession planning. Managed benefits and Compensation and Workers Comp for
union and non-union employees. Employee relations. Two reports.
·
State Street Research and Management (Pappas): Sr. Recruiter - Helped create hiring and
recruitment plan, recruited financial service, professional service, money
managers, and executives.
·
Grant Thornton, LLP (Direct) Created new campus recruiting model after
acquisition of Arthur Andersen associates.
Resulted in most successful class of IT, audit and accounting hires.
·
Cunningham Communications, (Pappas--Acquired) Public Relations firm;
Recruited PR, Sourced, recruited and advised Communications and Research
professionals for rapid growing firm.
·
Neighborhood Health Plan, Harvard Community (Pappas), Interim HR Manager for change to
Harvard Community (HMO). Identified gaps and addressed future workforce
planning.
HR Director HMEI (Merged with Ingalls), Boston, MA 11/97-11/99
Director, VP of HR,
Advertising, and Interactive Media Merger / Director of HR, HMME
·
Managed and developed team
of 12 HR and Office professionals
·
Merger and
Acquisition---Created the strategic planning for change management initiative and
recruitment that hired CFO, Account Managers, Finance and Advertising personnel
·
Made business case for
hiring that resulted in a successfully implementation of a large scale merger
of competition that retained key talent, and sourced competitive recruits
·
Rolled out progressive
retention plan that resulted in reduced turn-over, and 100% star retention.
·
Worked with board and
management team to develop mission, vision, and values of companies
·
Building and development
of core competency dictionary for a leadership Development model through
Benchmarking, Focus Groups, Surveys, and Interviews
·
Qualified and directed
policies and process (recruitment, 401K, Flex 125, ESOP, LTD, STD, Cobra, FMLA,
Workers Compensation, employee relations, performance review cycles, feedback,
and benefits)
Prior Experience in Advertising with Bronner Slosberg Humphrey
(Digitas) Finance partner
Prior Experience in State Street Bank working through
undergraduate degree (unclaimed securities)
Education
Masters in HR Management, Lesley University 2003
BA in Economics, with Specialization in Labor Economics, UMass Boston 1993
Masters in HR Management, Lesley University 2003
BA in Economics, with Specialization in Labor Economics, UMass Boston 1993
National Awards and
Recognition
Started the Best of Boston- AdClub Tour, Awarded
Best in Employment Practices, from Association of Employment Professionals June
2006, Star Key Award for outstanding customer service, Nominee for ERE awards
2004 for best use of Technology, Above and Beyond award, institutional
investments The Boston Company, Most Outstanding Student Award, Best of Boston,
contributed to “LinkedIn for Dummies” Authored by Bill Vick, and “Job Search”
by Pam Lassiter, 2010. ECM, high volume,
mobility, SharePoint, technical recruiter, in online, internet, OFCCP, data, analytics, metrics
